Refund and returns

  1. contact me on stephan@waveaqua.co.za 
  2. send pictures and detail 
  3. free refund or return arranged .

Shipping Options

 

We only ship livestock Monday – Wednesday. All other products can be shipped Monday –  Friday . This is for the safety of our livestock to minimize transport time .

Please note that the couriers only transport products Monday – Friday.

You will automatically be charged an additional R30 fee for livestock/plants to include a polystyrene container. This is already included in the shipping charges that you will see upon checkout.

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via The Courier Guy with tracking.

 

Shipping fees include packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping Charges:

The Courier Guy (R80 – R450) – Depending on what you order.

Local Pickup (866 Barnard street Elardus park – Pretoria ) = Free (this is to be arranged via WhatsApp or Email).

Alive Arrival Guarantee (only the first 30 hours). We are using the priority shipping DAYS and methods on all livestock. If the courier takes 2 days or more – the client takes responsibility for any livestock deaths. The 30 hour DOA cover starts when the courier picks up the parcel. We only refund the value of the DOA livestock and not the shipping value. The shipping value is for your own account even if you do place another order.

** We only ship the day after payment is reflecting in our account includes (Payfast , Direct bank transfer etc . ) the preferable method is direct EFT .

*** To claim your Alive Arrival Guarantee, you must take a clear photo of the dead livestock in the original bag within 1 hour of picking it up from the courier and it must be within 24hours from the time the courier picks up the livestock. We have the right to decline any Alive Arrival Guarantee.

Delivery cost  is calculated on size, weight and destination.

This is all calculated on checkout before you are required to make payment.

At any stage you are welcome to cancel your order.

IF YOU ARE UNHAPPY WITH THE PLANTS OR FISH YOU HAVE ORDERD AND stephan made an attempt to resend it and you are still unhappy you are obligated to send back the secondary batch or order at your own expense

PLEASE NOTE ABOVE .

We have 4 payment options:

  1. Direct bank transfer
  2. cash on collection ( not cash on delivery )
  3. PayFast
  4. EFTsecure – Instant Eft Payment (EFTsecure)

FNB DETAILS :

Account Name:  WAVE AQUA 

Bank: First National Bank

Account Number: 62876272594

Account Type: Cheque Account

Branch:  Woodbrigde Square FNB  (code: 205609)

Terms & Conditions

We have the right to cancel any order and refund the client for whatever reason we see fit.

We have the right to refuse to assist any client.

 If the product is faulty within the first seven days of purchase, we will either replace or refund. The buyer remains responsible for the courier fee to get the product back to us.

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